#155 | How To Write Exceptional Emails Daisy Lovelace

Sending exceptional emails might not seem like a top priority at work but when I tell you people have feelings about emails, I’m telling you people have FEELINGS about emails. Email etiquette and strategy is a real thing and after this week’s conversation it’s something I know I plan to spend a bit more time focusing on. We had a booming comment section about common email pet peeves and Daisy Lovelace was the perfect guest to help us tackle each gripe with a solid plan.

Daisy shared two very simple tips for keeping your emails concise and enjoyable for your audience:

• BLUF – Bottom Line Up Front, meaning you get straight to the point and let them know what you need without too much fluff.
• SAS subject lines – Stand Alone Sense subject lines, meaning your audience just has to read the subject line to understand what you need from them.

We spoke about how email is really just a never ending to do list and the simpler you make it for your recipient the more likely they will complete what it is you need. I shared my biggest gripe being no phone number in the signature and we talked about whether emojis are a good idea or not.

As a rule of thumb Daisy recommends not sending an email that you wouldn’t want plastered on the morning news and to never write an email when you’re angry. This is a great episode to share with your team if you’d like your inbox a bit clearer and cleaner!

Want To Skip Around? Timestamps:

07:58 Common email pet peeves

09:34 A sassy email subject line

13:21 BLUFF statement

17:45 What to think about when writing your email

19:55 Think of this before you hit send

26:25 Take on emojis

27:45 The etiquette on BCC

33:13 Accountability and email

35:33 When to attach vs link something

39:41 How to use email templates

Links Mentioned

Apps:

https://www.grammarly.com/

https://hemingwayapp.com/

justnotsorry gmail plugin

Podcasts:

Women at work

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