#121 | Communication Strategies With Brenda Bailey-Hughes

Strong communication is a must-have skill that won’t be replaced by automation or ChatGPT anytime soon. A recent LinkedIn poll listed communication is one of the most in-demand skills in today’s work environment. The good news? It’s a skill you can easily improve on with baby steps! Whether you’re crafting a quick email or handling unhappy customers, it’s essential to improve your cross-media communication skills both internally and externally. Join Brenda, a communication expert, and me as we dive into how to enhance our communication with small everyday challenges.

Want To Skip Around?

03:33 Defining communication

07:25 Being direct without being rude

17:00 Handling power dynamics at work

23:15 How to draft a concise email

28:35 Handling unhappy customers

34:00 Practicing giving and taking criticism

40:10 Speed Round

Links Mentioned:

Brenda’s LinkedIn Learning Course

Follow Brenda on LinkedIn here

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