Strong communication is a must-have skill that won’t be replaced by automation or ChatGPT anytime soon. A recent LinkedIn poll listed communication is one of the most in-demand skills in today’s work environment. The good news? It’s a skill you can easily improve on with baby steps! Whether you’re crafting a quick email or handling unhappy customers, it’s essential to improve your cross-media communication skills both internally and externally. Join Brenda, a communication expert, and me as we dive into how to enhance our communication with small everyday challenges.
03:33 Defining communication
07:25 Being direct without being rude
17:00 Handling power dynamics at work
23:15 How to draft a concise email
28:35 Handling unhappy customers
34:00 Practicing giving and taking criticism
40:10 Speed Round
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